Help
The questions we hear most. Anything else — email info@claybench.app and a human (the one who built this) answers.
- How do refunds work for classes and purchases?
- Classes, pottery, passes, and gift cards are sold by the studio, so refund requests start with the studio — their contact details are on their Claybench page. If a studio cancels a class you paid for online, you’re entitled to a refund or a credit. The full picture, including Claybench subscription refunds, is in the refund policy.
- When do payouts from sales and bookings arrive?
- Money from your storefront, classes, and register goes straight to your bank through Stripe. Payouts run on a rolling schedule — most arrive about two business days after the charge, and Stripe holds the very first payout a little longer while it verifies your account. See the status of your payout account anytime under Billing → Payouts in your studio.
- How do I connect my kiln?
- Studios with a Bartlett Genesis controller (Skutt touchscreen models and others) can feed live firing data onto the Bench — your kiln pushes readings over your own network through a small bridge, no cloud account or credentials required. Fair warning: setting up the bridge is hands-on right now. Email info@claybench.app and we’ll get you running together; once it’s up, your kiln appears under Studio → Kilns with live readings on the Bench.
- How do my students see their classes?
- Students book on your studio’s public page — no account needed at checkout. Their booking confirmation email includes a link to a personal “Your classes” page with their schedule, class passes, and memberships across every studio they attend.
- How do I change or cancel my plan?
- Under Billing in your studio you can switch plans (changes prorate through Stripe) or cancel — you keep access through the end of the period you paid for. First two weeks and it’s not for you? We’ll refund the charge; see the refund policy.
- How do I take card payments at the register (POS)?
- Cash and gift-card sales work at the register with no hardware. For cards you pair a Stripe Terminal reader — a WisePOS E, Stripe Reader S700, or Verifone P400. Buy one from Stripe, then in POS → Cardenter the reader’s registration code to pair it. The register drives the reader over the internet, so it doesn’t need to share a local network with your computer. Card payments also require payouts (Billing → Payouts); cash and gift cards don’t.
Something looks broken? Errors report themselves automatically, and the Help & feedback item in your studio’s account menu sends us a note with the page you were on.